Golden Broor provides shipping services within the United States and to selected international destinations.
We work with established carriers and logistics providers to provide reliable delivery services.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
Processing time refers to the time required to verify, prepare, package, and dispatch your order. It does not include transit time.
2. United States Shipping
We currently ship orders to addresses throughout the United States.
Estimated Transit Time: 3–7 business days after shipment.
Depending on the destination, package size, and shipping service selected, orders may be delivered by:
- USPS
- UPS
- FedEx
- Other reputable domestic shipping providers
Actual delivery times may vary depending on the carrier and destination.
3. International Shipping
We also provide international shipping to selected countries and regions.
Estimated International Transit Time: 7–15 business days after shipment.
International orders may be shipped through:
- DHL
- FedEx
- UPS
- USPS
- Other reputable international logistics providers
International shipping availability may vary depending on the destination country and applicable shipping restrictions.
4. Estimated Delivery Timeline
The general delivery timeline is:
Order Processing: 1–2 business days
U.S. Transit: 3–7 business days
International Transit: 7–15 business days
These are estimated delivery periods rather than guaranteed delivery dates.
Delivery may take longer because of circumstances outside our reasonable control, including severe weather, holidays, customs inspections, carrier delays, transportation disruptions, incorrect addresses, or other unforeseen events.
5. Tracking Information
When tracking information is available, it may be provided to you by email after your order has been shipped.
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.
6. International Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these additional charges are the responsibility of the customer.
GOLDEN BROOR LLC is not responsible for delays caused by customs authorities or for fees imposed by the destination country.
7. Delayed or Lost Packages
If your package is significantly delayed or appears to be lost, please contact us at:
Email：contact@goldenbroor.com
Phone：+1 3513441128
Please include your order number and shipping information.
We will work with the applicable carrier to investigate the shipment and determine the appropriate resolution.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
We may request photographs of the package and the product to assist with the investigation and resolution of the issue.