We want you to be satisfied with your purchase from Golden Broor. If you are not satisfied with your order, you may request a return in accordance with the conditions below.
1. Return Period
Eligible products may generally be returned within 30 days of delivery.
Return requests submitted after the 30-day return period may not be accepted.
2. Return Conditions
To be eligible for a return, products should generally:
- Be unused
- Remain in their original condition
- Be clean and free from damage caused by the customer
- Include original packaging when reasonably possible
Products that have been used, altered, intentionally damaged, or returned after the applicable return period may not be eligible for a refund.
3. How to Request a Return
Before sending a product back, please contact us at:
Company Email: contact@goldenbroor.com
Company Phone:+1 3513441128
Please provide:
- Your order number
- The reason for the return
- Photos of the product when applicable
Do not send a return without receiving return instructions from our customer service team.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue.
After reviewing the situation, we may offer an appropriate solution, which may include a replacement, refund, or other resolution.
5. Refund Processing
Once an approved return has been received and inspected, eligible refunds are generally processed within 3 business days.
Refunds are normally issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
6. Return Shipping
For returns due to customer preference, such as ordering the wrong size, changing your mind, or no longer needing the product, the customer may be responsible for return shipping costs unless otherwise agreed.
If a return is required because we shipped an incorrect product or the product arrived damaged or defective, please contact us before returning the item so we can determine the appropriate return shipping arrangement.
7. Non-Returnable Situations
A return may be refused when:
- The product has been used beyond reasonable inspection
- The product has been intentionally damaged
- The product has been modified or altered
- The return is requested after the 30-day return period
- The product cannot be reasonably resold due to customer-caused damage or contamination